Close Pend

The availability of Close Pend is based on the Enable Close Pending Agreements management setting.

Close pending an agreement, as opposed to closing it, prevents any further charges from accruing and returns the unit to its default status (such as Ready).

You might place an agreement on Close Pend for any number of reasons; for example, if the customer is returning the unit but contesting the bill. In this situation, close pend is a way for employees to put the agreement aside until a manager can resolve the dispute.

Close pend an agreement on the web: See "Close Pend an agreement".

Close pend an agreement on the mobile app: See "Close Pend an agreement".

Notes about Close Pending agreements:

  • You cannot Close Pend shuttle agreements.

  • If a unit is associated with a Close Pend agreement, it cannot be removed from the fleet until the agreement is officially closed.